Hello
I’m MJ. I’ve been a Service Designer and user researcher for almost 5 years now. I’ve got a background in process and business design.
Passionate about people, inspired by problems, intrigued by the potential solution. Read more for my story.
My Story
Career:
I started my career working within the energy sector, before moving into the insurance sector.
For the past three years I have worked within eco-tech and NetZero:
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Designing and improving services for customers (B2C) with air source heat pumps, solar & battery storage and electric vehicle charging. Often incorporating energy tariff elements.
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Creating services and tools for customers starting out on their path to NetZero, who need support and solutions.
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Leading service design within transformation projects for the core business of Smart heating. ​
Additionally, I have experience designing business-to-business (B2B) services. Spanning from the individual tradesperson to partnerships with a FTSE 250 company.
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Mentoring:
I spent a year mentoring young people who were part of the "Get started" programme with The Prince’s Trust. Mentoring young people one-on-one who were looking to get into health and social care.
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Outside of work: ​
My lived experience of being a CODA (child of Deaf adults) has given me a unique perspective on how inaccessible services and products can be. It is something that influences the work I do to ensure services are accessible for all users.