My work
Here you'll find some examples of my work. If you would like to find out more get in contact.
01
Solar & Battery
The launch of a new eco-tech product into Hive's offering.
Brand: Hive (B2C)
Activities: UX Research | Problem framing | Design workshops | E2E Journey mapping | Service Blueprint | Prioritisation | Cross-brand collaboration | Partner & business readiness
02
Installer Club
The creation of a new Installer network: resulting in a new App , reward initiatives and support service.
​​
Brand : Hive (B2B2C)
​
Activities: UX research | Opportunity mapping | Design workshops | Service Blueprint | UX testing | Trial/ Pilot scoping & shaping
03
Insurance Auto-renewal
Implementing a FCA regulatory change whilst ensuring customers are at the heart of the design.
​
Brand : British Gas - Services
​
Activities: UX Research | Problem framing | Gap analysis | E2E journey mapping | Design workshops | UX Testing
​
​